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Nov 15, 2020

The Product Catalog in Microsoft Dynamics 365 is a polarizing piece of functionality. Some people love it and some people swear they'll never use it, some think it's too complicated and some think it's not complex enough, some companies rely on it where others avoid it at all costs, so I invited Microsoft MVP...

Nov 1, 2020

How scary would it be to end up with a failed CRM Implementation that costs your company hundreds of millions of dollars?

This is exactly what happened on Halloween of 1999 to Hershey.

Let's talk about this failed implementation and what we can learn from it.

Oct 18, 2020

Dealing with data is one of the most challenging aspects of owning a CRM Solution. Whether you are using Dynamics 365 or Power Apps, I wanted to share a list of 10 things you can put in place to make sure your data quality is always high.

I also share a 10-question data readiness quiz to see how healthy your...

Oct 3, 2020

There are countless online articles titled something like "Here are the secrets *insert profession or industry here* don't want you to know", and it gave me the idea for this episode.

Here are ten secrets you probably didn't know about us, the Microsoft MVPs.

Sep 20, 2020

In this episode, I cover 10 quick and easy improvements you can add to Dynamics 365. Some of these are simple settings that most people never enable, and some require special (but free) tools to enable them but all of them are super simple and can make a HUGE difference for your users' experience.