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Feb 21, 2021

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so  I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

The features we discussed are:

  1. Knowledge Base
  2. Subject
  3. SLAs/SLA Pausing
  4. Entitlements
  5. Queues
  6. Case Creation and Case...


Feb 7, 2021

The Dynamics 365 2021 release wave 1 is upon us and I wanted to take a few minutes to talk about some of the features I’m really excited about, including very innovative (and borderline hard to believe) capabilities as well as some improvements we have been expecting for years!

I also address a topic that might be...


Jan 24, 2021

Most of the functionality in the Dynamics 365 Sales App has been around for over a decade, so  I invited two Microsoft MVP veterans and world-class implementers to discuss the value of these features today.

The features we discussed are:

  1. Leads
  2. Quotes
  3. Orders, Invoices
  4. Sales Territories
  5. Goals and Fiscal Years
  6. Product...


Jan 10, 2021

Let's take an hour to go over the goals we set out to achieve in 2020, and how successful we were against those goals.

We also go through some of the most exciting moments in the year, the launch of the Decision Accelerator Community, and the slow death of Dynamics 365 On-Premise.


Dec 27, 2020

A couple of years ago Microsoft released the $10 per user per app per month license and a lot of organizations were either tempted to make a move into the new licensing model or made the change altogether.

Well, Microsoft seemingly improved this offer by allowing organizations to create Power Apps hosted on...