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Oct 22, 2017

Like many of you, I always complained about the lack of resources available for Microsoft Dynamics CRM/365. That was until I realized that those resources are out there, and they are produced by the Microsoft Dynamics 365 Content Experience team led by Amy Langlois at Microsoft.

So I invited Amy to talk about documentation and all the work her team does. We discussed:

  • Amy's career path at Microsoft (She authored the SDK for CRM 1.0!)
  • Evolution of Dynamics 365 documentation
  • Why is documentation important?
  • Documentation awareness and challenges
  • Who works on the documentation?
  • How often are these resources updated?
  • What happens to documentation from older versions?
  • How can you request documentation to be written or produced?

Resources covered on this episode: